We use cookies to try and give you a better experience in Freshdesk.
You can learn more about what kind of cookies we use, why, and how from our Privacy policy. If you hate cookies, or are just on a diet, you can disable them altogether too. Just note that the Freshdesk service is pretty big on some cookies (we love the choco-chip ones), and some portions of Freshdesk may not work properly if you disable cookies.
We’ll also assume you agree to the way we use cookies and are ok with it as described in our Privacy policy, unless you choose to disable them altogether through your browser.
The User Filter options in the Program Manager view are vastly different from the options in the Site Manager area. One option we NEED in the Program Manager area is the ability to search by Month of Birth. Currently, that option is only available to Site Managers. This search option is essential for one of our methods of appreciation - birthday cards.
I understand in the meantime that Site Managers can run the report for Program Managers, but it really seems strange that the option isn't available to Program Managers. And it also means having to download spreadsheets with PII and email them to others - which is a security concern.
The vastly different features between the two levels of access has led drastically increased the workload for Site Managers since we switched to Galaxy Digital. Our previously autonomous programs now need so much intervention from us. Seems like the Month of Birth search option would be an easy thing for y'all to fix.
Attachments (1)
Month of Birth.png
82.3 KB
0 Votes
1 Comments
Ryan Rose posted about 1 month ago Admin
Hello there,
Thank you for reaching out to us!
I will ensure that this is documented and provided to our team for consideration for implementation.
We will provide any further updates directly when we have any further new, but, for now, rest assured that this is in the right hands!
Thank you again for taking the time to post and share, and I hope you have a great day!
Ryan R. | he/him
Data Specialist
Galaxy Digital
0 Votes
Login or Sign up to post a comment