How to Create Response Questions as a Site Manager

Created by Brittany Crow, Modified on Tue, 18 Apr 2023 at 10:35 AM by Brittany Crow

 Heads up! This article is intended for site managers. Click here if you're an advanced program manager looking for information about managing your Opportunities. If you're a program facilitator looking for more information about reviewing your Opportunities, click here


Would you like to ask volunteers important questions when they respond to an opportunity on your site? Do you need to collect volunteer data to see who is volunteering for your opportunities and why? Or, does your organization provide shirts or uniforms for volunteers and you need to know what size they wear before they show up to an opportunity? You can ask custom questions on the opportunity response form to get the information you need! In this article, we cover: 


How to create custom response questions

The custom response questions that you create appear on all opportunity response forms. 

 So you know: 

  • They can't be applied to a specific opportunity. 
  • Since they appear on all opportunity response forms, consider what kinds of questions can be used universally! 
    • If you provide shirts at every opportunity, then asking what size shirt they wear would be a great question to consider including. 
  • You can require them so that volunteers must answer them when responding to an opportunity or you can keep them as an optional step.  

To create your own custom response questions: 

1. Go to Settings > Response Questions

2. Click Add Custom Question: 

3. Fill in the required fields with an asterisk (*): 

a. There are five question types to choose from:

  1. Small or Large Text Field: This question type provides a blank field for volunteers to type out their answers. You can use the small text field for smaller answers, or the large text field to allow for more in-depth responses. 
  2. Dropdown: This provides a dropdown menu for the volunteers to choose from. Volunteers can only select one answer with this one. 
  3. Checkbox: This provides several answers that volunteers can check off. This is great if your question has more than one possible answer. 
  4. Radio Button: Like the dropdown option, this provides several answers with buttons for the volunteers to select. They can only select one answer with this option. 

b. For dropdown, checkbox, and radio button enter the answer options on their own separate lines in the Options field:

c. If you want to require this question on the opportunity response form, toggle the button to On beside Required

4. Click Save Custom Question

  • Here's what the questions look like on the opportunity response form from the volunteer perspective:

Custom response question examples

Here are a few example questions you might consider asking: 

  • How did you hear about this opportunity? 
  • What size shirt do you wear? 
  • Do you like working with animals? 
  • How much experience do you have working with children?
  • What are your goals and expectations with this opportunity? 
  • Do you have specialized skills? Please share. 

These are only a few examples of the kinds of questions you can ask to get the information you need!