Managing Hours as an Advanced Program Manager

Created by Brittany Crow, Modified on Fri, Aug 2 at 2:51 PM by Brittany Crow

 Heads up! This article is intended for Advanced Program Managers. If you're a Site Manager, click here. If you're a Program Facilitator looking for information about reviewing your Programs, click here.  


As an Advanced Program Manager, you can review volunteer hours submitted for Opportunities assigned to your Programs! This can be done from the Hours area of your dashboard. Here we cover: 


How to review volunteer hours

You can review volunteer hours, see who's checked in now, or launch the Check-In Kiosk by going to Volunteerism > Hours from your dashboard! 

  • Here you can view the hours submitted to Opportunities in your Programs. 

  • You can also export these hours to a CSV for reporting purposes! 


How to approve or decline hours 

You can approve or decline hours in bulk or individually. 

How to approve hours in bulk

If you want to approve hours in bulk: 

1. Go to Volunteerism > Hours

2. To select all of the hours at once, check the box beside the User column in the table. You can also select multiple users by checking the box beside the user's name. 

3. Click the +Approve Hours button. 

How to approve hours individually

If you want to approve hours individually: 

1. Go to Volunteerism > Hours

2. Under the Status column, select Approved from the dropdown menu for the hours you want to approve. 

How to decline hours in bulk

If you want to decline hours in bulk: 

1. Go to Volunteerism > Hours

2. Either check the box beside the User column to select all or check the individual boxes for all of the hours you want to decline beside the user's name.
3. Click the X Decline Hours button. 

How to decline hours individually 

If you want to decline hours individually:

1. Go to Volunteerism > Hours

2. Under the Status column, select Declined from the dropdown for the hours you want to decline. 


What are the different statuses? 

When you change the status of an hour submission, the dropdown includes several options to choose from. These include: 

  • Approved: These are the hours that you've already reviewed and approved. 
  • Pending: These are hours waiting for your approval. 
  • Declined: These are hours that you've reviewed and declined. 
  • Entered: These are hours that have been entered but not submitted for approval. 
  • Inactive: These are hours that have been deleted by the volunteer, you, or a site manager.