How to Approve or Decline Pending Hours as a Site Manager

Created by Brittany Crow, Modified on Mon, 24 Jul 2023 at 12:28 PM by Brittany Crow

 Heads up! This article is intended for site managers. If you're an advanced program manager looking for information about hours in your Programs, click here. If you're a program facilitator looking for information about reviewing hours, click here.   

When volunteers submit their hours, you may need to manually approve them—this depends on your site's approval settings. If you have your site set up for manual approvals, then you can approve and review pending hours individually or in bulk. In this article, we cover:

✏️ Quick tip: We recommend doing this 1-2 times per week to ensure hours are properly tracked and approved for you and your volunteers! 

How to approve pending hours

Approve hours individually

1. Go to Volunteerism > Hours from your site manager dashboard. 2. Under Status, select Approve from the dropdown for any Pending hours. 3. Those hours are now approved!

Approve hours in bulk

1. Go to Volunteerism > Hours

2. Filter the hours to only show those with a Pending status.

2. Select all of the users with Pending hours that you want to approve or check the box beside Users to select all. 

3. Click + Approve Hours

4. Those hours are now approved!✏️ Quick tip: Use the Status column to filter for all hours with Pending status.   

How to decline pending hours

Decline hours individually 

1. Go to Volunteerism > Hours

2. Under Status, select Declined from the dropdown for the pending hour you wish to decline. 

3. Those hours are now declined. 

  • You can always change their status by following the same steps and selecting the status you want to apply to those hours. 

Decline hours in bulk

1. Go to Volunteerism > Hours

2. Check the boxes beside all of the user hours you want to decline. 

  • You can check the box beside User at the top of the table to select all. 

3. Click X Decline Hours

4. Those hours are now declined.

Hours statuses

Volunteer hours will have one of five statuses:

Hours reviewed and approved.
Hours reviewed and declined.
Hours were entered but not submitted for approval.
Hours were deleted by a volunteer, advanced program manager, or a site manager.
Hours submitted and awaiting review.