Reviewing and Approving Qualifications as a Site Manager

Created by Brittany Crow, Modified on Tue, 18 Apr 2023 at 11:01 AM by Brittany Crow

 Heads up! This article is intended for site managers. Click here for more information about qualifications if you're an advanced program manager. If you're a program facilitator looking for information about reviewing your programs, click here. 


Depending on how you have setup qualifications on your site, you may need to manually review and approve your volunteers' Qualification submissions for a volunteer to be qualified! Click here to learn more about creating qualifications. In this article, we cover: 


How to review qualifications

When a volunteer submits a qualification response, you can review and approve them by navigating to Volunteerism > Qualifications from your site manager panel: 

  • This takes you to the Qualifications area on your site where you can create and manage them. 

  • Click Approvals from the Manage Qualifications page to review the ones submitted by your volunteers: 


Statuses and what they mean

There are six statuses to choose from on the Pending Qualifications page: 

StatusDescription
QualifiedThis means the volunteer has met the qualification requirements and can respond to Opportunities that it's assigned to. 
Note: An automated notification is sent to the volunteer to notify them that they're qualified if you've set it to active.
PendingThis is the default status for qualifications that require your approval.
Note: Volunteers can change their qualification responses when it's set to Pending. 
Not QualifiedThis  means the volunteer hasn't met the requirement for the qualification. 
Note: 
  • An automated notification is sent to the volunteer to notify them that they're not qualified if you've set it to active. 
  • Volunteers can't edit their responses with this status.
Re-submitUse this status when a volunteer submits the wrong response to a qualification question and needs to resubmit their answer.
Note: 
  • An automated notification is sent to the volunteer to notify them that the qualification status has been set to Re-submit if it's set to active. 
  • Volunteers can edit and re-submit their responses for the qualification from the Qualifications area of their profile.
ExpiredThis  means the volunteer's qualification has expired. 
Note: With this status, volunteers can edit and resubmit their responses for the qualification in the Qualifications area of their profile. 
InactiveThis works the same as Not Qualified
Note: This status means the volunteer can't view or respond to the Opportunity with that qualifications attached. 
  • They also can't edit or update their response to the qualification with this status. 


How to approve qualifications

You can also approve or deny qualification responses from this area by selecting Qualified or Not Qualified from the dropdown menu under Status