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The way that Tracks currently work, many team members are telling us they don't know how to complete their registration and the safety waivers that we include with the registration process. This particularly seems true for team members added directly to the system by Team Leaders.
We've provided links to the registration process in two places:
We think that the challenge is that the way the system currently works, a two-step process is required:
If it was possible to auto-assign team members added to the system by team leaders to the default track, and send them to the registration page upon logging in, that would reduce the two steps to one:
Here's a video that outlines how confusing it is for our team members currently:
Team Members Added by Team Leaders - Their View of Registration
(One tweak we've made since recording the video is adding a link to the landing page - as shown above, so that the scenario team members face at 1:44 is less confusing.)
Thank you for considering this change!
0 Votes
3 Comments
Jeff Rodell posted 5 months ago Admin
Hi Christopher,
I hope that you're doing well today and I appreciate you following up on your request! After checking with our team, I wanted to let you know that there are not any new updates or information to share around this idea just yet, but we'll be happy to keep you updated with any new information that is available moving forward.
Thank you and I hope that you have a great day!
Jeff Rodell (He/Him)
Client Onboarding Specialist
Galaxy Digital
0 Votes
Christopher Easley posted 6 months ago
KJ - any updates on the suggestion of auto-assigning team members added to the system by team leaders to the default track, and sending them to the registration page upon logging in? That would give them a more streamlined process:
0 Votes
KJ Weaver posted about 1 year ago Admin
Hi Christopher,
Happy Tuesday!
I appreciate the time you’ve taken to convey your suggestion so clearly! The steps you’ve taken so far are great ways to make sure that volunteers added by team leaders get to the registration page – Nice job!
One thing I noticed while watching the video you made is that the join link doesn’t match the Track Join Link! Replacing that link with this URL may be helpful : https://www.volunteer-northernilfoodbank.org/user/registrationTrack/?track_hash=XfgGEV1wHdoB8cxATJqs4f20umsq850dqffDErKPQIacDlTGK3xeHoenT%2BbnSeGTEd0ARp1iP%2FzNvcOG37gTJQ%3D%3D
Other than that, you could navigate volunteers to their View Profile>Select a Track area to get them started!
I’ll be sure to pass along the idea to auto-assign team members added by team leaders to the registration page upon logging in!
Thank you again and I hope you're having an awesome day,
KJ
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