Identifying new volunteers

Posted 11 months ago by Abbie Hewett

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Abbie Hewett

Just wanted to submit an improvement request - it'd be really helpful if there was an easy way to view new volunteers through the website. We have a number of new volunteers that join us each shift, and it'd be helpful if there were a way that our leaders could easily identify them. Is this a feature that could possibly be added to the schedule?
I appreciate your consideration!

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Ashley Edling posted 11 days ago

I wanted to check if this enhancement is still in development—this has been a significant challenge for us in ensuring first-time volunteers receive the proper training. Having clear identifiers on the shift schedule, such as 1ST TIME VOLUNTEER (no hours reported for this opportunity) and VOLUNTEER LEAD (a volunteer designated by the Site Manager to conduct training), would be incredibly helpful!

Our current workaround for New Volunteers is to create an "opportunity" called "New Volunteer," which mirrors all shifts for the various Opportunities. While this has been partially effective (working about 50-70% of the time), it’s far from perfect. Some new volunteers don’t sign up for these designated slots, meaning we often don’t know they’re new when they arrive.

This workaround has also added a significant burden on staff of increasing workload, as the number of shifts needed to be uploaded has greatly increased. A built-in solution with these identifiers would save time, reduce errors, and improve the experience for both volunteers and staff.

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Hilary Temple posted 10 months ago Admin

Hi, Rachel!


Thank you for clarifying! That definitely makes sense. I will update that preference on the enhancement post. 


Thank you again! Have a wonderful Friday!


Best, 

Hilary T. 

Onboarding Team 

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Rachel Miskei posted 10 months ago

For us it would be useful to see within the actual opportunity that a volunteer is new vs returning. Having the date the user first recorded hours would be important to have as well but not within the opportunity itself. Hope that makes sense.

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Hilary Temple posted 10 months ago Admin

Hi, Rachel! 


Thanks for adding your insight to this as well. I see a lot of value in being able to see if they were new vs. recurring. As I asked Abbie above, would it also be helpful to see the date the user first recorded hours?


I'll add your suggestion to the enhancement card request for this. 


Have a wonderful afternoon!


Hilary T. 

Client Onboarding 

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Rachel Miskei posted 11 months ago

To add to that thought.... it would be nice if there was a way to also identify different types of volunteers. For instance, new volunteers, returning volunteers, volunteer leads, etc. 

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Hilary Temple posted 11 months ago Admin

Hi, Abbie!


I can see how something like this would be beneficial so leaders can distinguish between who is new vs returning. Would it also be helpful if you can see the date the user first added hours? 


I have gone ahead and added your suggestion to our enhancements list for review, but if there is anything you'd like to add, please feel free to reply here to add more. 


Have a great day!


Hilary T. 

Client Onboarding








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