We use cookies to try and give you a better experience in Freshdesk.
You can learn more about what kind of cookies we use, why, and how from our Privacy policy. If you hate cookies, or are just on a diet, you can disable them altogether too. Just note that the Freshdesk service is pretty big on some cookies (we love the choco-chip ones), and some portions of Freshdesk may not work properly if you disable cookies.
We’ll also assume you agree to the way we use cookies and are ok with it as described in our Privacy policy, unless you choose to disable them altogether through your browser.
If I understand it correctly, we are currently unable to send automated text messages to volunteers (ie: reminders for upcoming shifts). It would be very helpful to have this capability (automated messages are currently limited to e-mails only).
0 Votes
3 Comments
Katherine Stang posted about 1 year ago Admin
Hi, Kevin,
I’ll update the suggestion to prioritize the Upcoming Need Reminder, with a note that making automated text messaging available for all messages would be useful as well. Thank you very much for clarifying how you’d be using this!
All the best,
Katie Stang
Galaxy Digital
0 Votes
Kevin Lipski posted about 1 year ago
For our purposes, adding the Upcoming Need Reminder scratches the itch. I am sure, however, that the ability to automate a broad assortment of other messages may also be handy.
0 Votes
Katherine Stang posted about 1 year ago Admin
Hi, Kevin!
Thank you so much for sending in this suggestion. I can see how this would be useful for you and other site managers! Just to confirm, you are wanting to have the Upcoming Need Reminder message specifically and have it sent as an automated text in addition to the email, or are you looking for any other notifications to have the automated text capability as well?
All the best,
Katie Stang
Galaxy Digital
0 Votes
Login or Sign up to post a comment