We use cookies to try and give you a better experience in Freshdesk.
You can learn more about what kind of cookies we use, why, and how from our Privacy policy. If you hate cookies, or are just on a diet, you can disable them altogether too. Just note that the Freshdesk service is pretty big on some cookies (we love the choco-chip ones), and some portions of Freshdesk may not work properly if you disable cookies.
We’ll also assume you agree to the way we use cookies and are ok with it as described in our Privacy policy, unless you choose to disable them altogether through your browser.
Hi all,
We have a use-case that we can't find an appropriate feature for. Sometimes a team that volunteers for multiple shifts has something special about them that our Program Managers or Site Managers need to remember for the future-- for example, they have team members who need to do seated work, or their team leader has a habit of over- or underscheduling volunteers vs. who really shows up.
It would be great to have a Team notes or comments field, visible only to Program Managers and Site Managers.
Thank you!
1 Votes
3 Comments
Shonie K. posted 4 months ago Admin
Hi Christopher,
Thanks for checking in! There are no updates on this request quite yet, but we will be sure to update this forum post of anything in this regard.
Best,
Shonie
CX Specialist
she/her
0 Votes
Christopher Easley posted 5 months ago
Hi Abby-
Any update on the suggestion of adding a Team notes or comments field visible only to Program Managers and Site Managers?
Thank you!
0 Votes
Abby Torrice posted about 1 year ago Admin
Hi Christopher,
Thanks for reaching out and sharing your suggestion!
I can see how having notes directly for a team could be helpful in communication among site managers and program managers about the team. I will go ahead and record this request for our future enhancement meeting to be reviewed by our Customer Experience and Development teams!
In the meantime, using private notes in a user's profile would be a great way to add these notes. You could add them to the team leader’s profile with the name of the team so your other site managers and/or other program managers know where to look.
Additionally, if a volunteer needs accommodations you can also use the private notes within their profile.
Again, we appreciate your suggestion and thank you for taking time to share it with us!
Best,
Abby T. (She/Her)
Onboarding Specialist
Get Connected by Galaxy Digital
0 Votes
Login or Sign up to post a comment