We use cookies to try and give you a better experience in Freshdesk.
You can learn more about what kind of cookies we use, why, and how from our Privacy policy. If you hate cookies, or are just on a diet, you can disable them altogether too. Just note that the Freshdesk service is pretty big on some cookies (we love the choco-chip ones), and some portions of Freshdesk may not work properly if you disable cookies.
We’ll also assume you agree to the way we use cookies and are ok with it as described in our Privacy policy, unless you choose to disable them altogether through your browser.
My suggestion is to make the "Upcoming Need Reminder" notification two separate notifications. One for one week before the need and then another one for one day before the need. My volunteers have complained of too many emails, especially if they are on multiple shifts throughout a week. They get 2 emails for every shift they sign up for which can add up for the ones that are here most often. And those are the ones I don't want to annoy with too many emails.
I know they can opt out of this kind of email, but getting at least one reminder is helpful, just not when they can't choose the frequency of that reminder.
Thank you.
1 Votes
5 Comments
Abby Torrice posted 4 days ago Admin
Hi,
Thank you for adding your thoughts here! I will go ahead and update the suggestion on my end with your additional ideas.
We appreciate your feedback!
Best,
Abby Torrice
Onboarding Specialist
Get Connected by Galaxy Digital
0 Votes
Programs posted 24 days ago
I totally agree with you! Alternatively, there could be a function in this Notifications section that would allow Site Managers to edit the frequency of the notifications to choose when they go out.
0 Votes
Abby Torrice posted 10 months ago Admin
Hi Emily,
Awesome! I will go ahead and record this for future Enhancement Meetings. Again, we appreciate your input.
Have a great day!
Best,
Abby Torrice
Onboarding Specialist
Get Connected by Galaxy Digital
0 Votes
Emily Sathis posted 10 months ago
Yes, exactly. Or even 3 options. One monthly notification that goes out on the 1st of every month that shows all their upcoming shifts that month. Then a notification that goes out a week before the shift. Then a notification that goes out a day before the shift.
Thanks!
0 Votes
Abby Torrice posted 10 months ago Admin
Thanks for taking the time to write on the forum!
To make sure I write this correctly in the forum for our Enhancements meeting, you are looking to have two "Upcoming Need Reminder" notifications instead of one. One notification would be for one week before the need and the other would be for one day before the need. So that you are able to control whether you have both active or one active and one deactivated to minimize the amount of notifications volunteers get?
We appreciate your input and I look forward to hearing from you!
Best,
Abby Torrice
Onboarding Specialist
Get Connected by Galaxy Digital
0 Votes
Login or Sign up to post a comment