Check-In Kiosk

Posted 4 months ago by Sarah Landis

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Sarah Landis

The check-in kiosk really needs to be simplified, or at least be customizable so that organizations have the option to simplify it. I have been trying to encourage our regular volunteers to get the app, as it is MUCH easier for check-in and check-out. However, we have a fairly large group of older, retired volunteers who are not comfortable using the app and also struggle using the check-in kiosk on a computer. The kiosk is clunky and there are a lot of pages for them to click through - "I have an account", "name", "this is me", "check in", "check in now", "done". That's 6 pages for them to click through total!

We want our volunteer experience to be a positive one, and navigating computer frustrations at the start of each volunteer opportunity is difficult on both our volunteers and staff. Is there a way to adjust this process so check-in can be simpler? Or are there any plans in the future to adjust that process? Thank you!

6 Votes

5 Comments

Abby Torrice posted about 1 month ago Admin

Hi Melissa,

Thank you for adding your input here! I've gone ahead and recorded your post for our Enhancements meetings with Development.

Again, thank you for providing your insight and have a great day!

Abby Torrice

Onboarding Specialist

Get Connected By Galaxy Digital

0 Votes

Melissa Fitzgerald posted about 1 month ago

YES! Please simplify the check-in/out process. It is too many steps and confusing for less savvy computer users.

1 Votes

Abby Torrice posted 3 months ago Admin

Hi Sarah,

Thank you for including this in the forum in an additional forum post. I've recorded this as an enhancement request. Additionally, I appreciate you letting us know how your volunteers interact with your site and thoughts on how to improve their experience with the software!

Marcie and Joan, I appreciate your additional input here!

Although I can't give out specific information, I can share with you that our Development team has some exciting new updates coming out this year -- so keep your eyes peeled for those!

Best,

Abby

0 Votes

Joan Ambo posted 3 months ago

I agree, Marcie! When there is a blank field, my volunteers don't always understand what they are supposed to do.

2 Votes

Marcie Keller posted 3 months ago

Piggybacking onto this - when volunteers check in at the kiosk, the system automatically populates the dropdown menu to "check in now". But when they clock out, that field is blank and the volunteers must select an option from the dropdown to proceed. It would decrease confusion and save time if the "check out now" option could be set as the default there as well. Thanks!

3 Votes