We use cookies to try and give you a better experience in Freshdesk.
You can learn more about what kind of cookies we use, why, and how from our Privacy policy. If you hate cookies, or are just on a diet, you can disable them altogether too. Just note that the Freshdesk service is pretty big on some cookies (we love the choco-chip ones), and some portions of Freshdesk may not work properly if you disable cookies.
We’ll also assume you agree to the way we use cookies and are ok with it as described in our Privacy policy, unless you choose to disable them altogether through your browser.
Our organization has multiple programs separated by region, and each program has about twenty program managers. The program managers each create and lead their own on-site opportunities. For example, we have a program for the city of Aurora, and then there are twenty program managers who each operate their own community gardens (in Aurora). When they create opportunities for their sites, our only options for notifications (regarding registrations, cancellations, etc) are for all 20 of our program managers to receive every update for every garden or to get no notifications at all. We turned off program-wide updates because it would amount to hundreds of emails that aren't all relevant.
Is there a way to keep the feature off that sends emails to every program manager in a program, and turn on a feature where only the site supervisor gets the registration and cancellation updates?
Thank you!
1 Votes
5 Comments
Jeff Rodell posted about 1 month ago Admin
Hi Joan,
Thank you for sharing your support of this idea! I have added your words to our enhancement notes so that our team can review them as well when they are considering upcoming product enhancements to the site. We'll be happy to keep you updated with any updates that we receive about this idea moving forward.
Thank you and have a great day!
Jeff Rodell (He/Him)
Client Onboarding Specialist
Galaxy Digital
0 Votes
Joan Ambo posted about 2 months ago
This would be fantastic! Our programs have multiple Program managers as well, and they have complained about their inboxes being flooded with irrelevant notices.
1 Votes
Jeff Rodell posted 4 months ago Admin
Hi Marisa,
Thanks so much for clarifying that with me! I have added your suggestion to our existing enhancement notes which will be considered by our team during one of our upcoming product enhancement meetings. We will be happy to keep you updated if we receive any additional information about this idea moving forward.
Thank you and have a great rest of your day!
Jeff Rodell (He/Him)
Client Onboarding Specialist
Galaxy Digital
0 Votes
Marisa Loury posted 4 months ago
Hi Jeff,
Thanks for getting back to me! We would like these email notifications to go to individual Program Managers who are managing different community gardens, rather than to every program manager in a program.
0 Votes
Jeff Rodell posted 4 months ago Admin
Hi Marisa,
Thank you for reaching out with your suggestion! Before I add your thoughts to our enhancement notes, I was hoping to clarify one piece of information. When you asked about a way to turn on a feature where only the site supervisor will receive updates, are you referring to the Site Managers such as yourself, or were you referring to the individual Program Managers who are managing different community gardens?
I appreciate any clarification that you can share and look forward to hearing from you!
Jeff Rodell (He/Him)
Client Onboarding Specialist
Galaxy Digital
0 Votes
Login or Sign up to post a comment