We use cookies to try and give you a better experience in Freshdesk.
You can learn more about what kind of cookies we use, why, and how from our Privacy policy. If you hate cookies, or are just on a diet, you can disable them altogether too. Just note that the Freshdesk service is pretty big on some cookies (we love the choco-chip ones), and some portions of Freshdesk may not work properly if you disable cookies.
We’ll also assume you agree to the way we use cookies and are ok with it as described in our Privacy policy, unless you choose to disable them altogether through your browser.
To do most tasks in Galaxy Digital, you need to export Excel spreadsheets. But these spreadsheets don't allow you to select which information about a user is being exported. Daily, I need to download 2-10 spreadsheets of different information - which means things like date of birth, phone numbers, addresses are being constantly exported. To ensure security of user info, I've had to add to my weekly tasks deleting all these exports. I understand that we're going to have to export things to get some of the data we need. But it would be nice to be able to say that I only want to my export to contain certain information - I don't always need their DOB or physical address.
3 Votes
2 Comments
Katherine Stang posted 5 months ago Admin
Hi Morgan and Christopher,
Thank you both so much for writing in here with your suggestions! I'd love to get some more details about what you're exporting so that I can hopefully assist here. When exporting these users, is there a particular filter that you're using? I ask because we do have the User Data Explorer, which lets you customize which datapoints you'd like to have pulled down, and there are a few ways to filter that list down a bit!
All the best,
Katie S. | she/her
Customer Experience Data Specialist
Galaxy Digital
0 Votes
Christopher Easley posted 5 months ago
Agree about this one! The fact that you're "blind" until you see the export itself is frustrating, especially because exports include so much PII.
0 Votes
Login or Sign up to post a comment