We use cookies to try and give you a better experience in Freshdesk.
You can learn more about what kind of cookies we use, why, and how from our Privacy policy. If you hate cookies, or are just on a diet, you can disable them altogether too. Just note that the Freshdesk service is pretty big on some cookies (we love the choco-chip ones), and some portions of Freshdesk may not work properly if you disable cookies.
We’ll also assume you agree to the way we use cookies and are ok with it as described in our Privacy policy, unless you choose to disable them altogether through your browser.
Hello, we have a program manager who submitted a request: she adds hours for many of our volunteers who are less tech-savvy through her manager view > Hours > Add Hours. When she is using the User Lookup feature, she has to type out the entirety of someone's name (such as "S-t-e-p-h-e-n") for it to start searching for a volunteer Stephen, rather than it beginning to search after typing a few letters (where "S-t-e" would start to show Stephen, Steven, Stephanie etc. in the system). The search automatically displaying results after a few letters would save her a lot of time. Thanks!
2 Votes
3 Comments
Abby Torrice posted 23 days ago Admin
Hi Katie, Joan and Cody,
Thank you for adding your thoughts to this forum post! Currently, the code that looks people up in this form (ex. Add Hours) requires a minimum of 4 characters before it begins a search. This is to help make the queries more efficient. However, I completely understand the want to pull queries faster and with less characters. I've gone ahead and recorded this suggestion for future enhancements consideration.
I appreciate all of your suggestions!
Best,
Abby T.
Onboarding Specialist
Get Connected by Galaxy Digital
0 Votes
Cody Jang posted 29 days ago
I would love the ability to search by last name and first initial as well.
"Smith, R" would be really helpful way to search.
0 Votes
Joan Ambo posted about 1 month ago
That would be a great feature! We have a number of tech averse volunteers as well, and that would be a big timesaver.
0 Votes
Login or Sign up to post a comment