❖ Heads up! This article is intended for Site Managers. Click here if you're an Advanced Program Manager. If you're a Program Facilitator looking for more information about reviewing your hours, click here.
Different types of hours can be submitted on your site. While volunteers are encouraged to submit their own hours, there may be times that you have to submit hours on their behalf! The different types of hours you will see include:
There are a few different ways to submit hours on your site. In this article, we cover:
Opportunity Hours
The most common type of hours you'll see on your site are Opportunity hours.
- These are hours that volunteers submit in response to an Opportunity.
- Volunteers submit hours from their dashboard by clicking Add Hours and filling in the applicable fields:
How to submit hours on behalf of volunteers
While volunteers are encouraged to submit their own hours, you can submit hours on their behalf! There are a few ways you can submit hours for volunteers.
1. Go to Volunteerism > Hours:
2. Click Add Hour Entry.
3. Enter the volunteer's name and the Opportunity they responded to.
4. Fill in the Hour Details and Description as needed.
5. Click Submit Hour Entry.
- You can also add hours for a volunteer from the Manage Users area of your site.
1. Go to Volunteerism > Users. 
2. Click on the name of the volunteer you want to add hours for from the table.
3. From the Edit User page, select Hours.
4. Select the blue Add an Hour Entry button. 
- The volunteer's information will auto-populate, but you'll need to enter the Opportunity response to fill in the hour entry form.
5. Search for the Opportunity with the Opportunity Response Lookup field.
6. Fill in the Hours Detail and Description sections.
7. Click Submit Hour Entry.
Individual Hours
Volunteers can submit individual hours to keep track of the hours performed outside of an Opportunity response. Like submitting Opportunity hours, these are accessed from the volunteer's dashboard by clicking Add Hours and filling in the applicable fields.
- These aren't required to be verified but users may add a verification person for these hours.
- Please note, that if the volunteer adds a verification person, that individual does not receive a notification.
- This field is available in case you or another Site Manager want to contact that person to verify those hours.
- Only the volunteers can submit individual hours for themselves.
- These hours are tracked on the site and displayed on the volunteer's resume.
- When you have Allow Individual Volunteer Hours enabled in your Main Settings, then volunteers see the option to check No for Hours Type when submitting hours from their dashboard:
Anonymous and Plus-one Hours
Anonymous Hours
Anonymous hours are hours submitted on behalf of a volunteer who doesn't have an account on your site.
To submit anonymous hours:
1. Go to Volunteerism > Opportunities: 
2. Select the Opportunity you want to submit anonymous hours for from the table.
3. From here, you can either click the View Hours link from the top of the page or scroll down until you see Volunteer Hours:
4. Click Add Anonymous Hours. 
5. Fill in the form and click Add Hours when finished!
Plus-one Hours
Like anonymous hours, plus-one hours are hours submitted on behalf of a volunteer who doesn't have an account on your site; however, these are used when a volunteer brings a family member or friend with them to an Opportunity. These hours are attached to the account of the volunteer that submits them.
- These are submitted by the volunteer when they Add Hours from their dashboard.
- The number of volunteers and the volunteers' information is required for submitting plus-one hours:
