How to Add a New From Email Address

Created by Brittany Crow, Modified on Tue, 18 Apr 2023 at 11:23 AM by Brittany Crow

Heads up! This article is intended for site managersIf you're an advanced program manager, click here. If you're a program facilitator looking for information about reviewing your programs, click here. 

If you wish to add a new from email address for sending Email Blasts, you can. We do recommend that you use the email address that's provided. We recommend this because other email addresses can be lost to spam folders. But, if you do wish to add your own email, you can—it just needs to be verified through the Amazon Web Services (AWS) before you can start using it! Here we cover: 

How do I add a new email and verify it? 

To add a new email address: 

1. Go to Communication > Email Blast2. Click the blue Click to Verify a New From Address button. 3. Type the email you want to add in the field beside Email From Address and click Submit4. A message appears to let you know the email address was submitted—click Close5. The email address appears in the dropdown selection for "from" email addresses but isn't selectable. This means it's waiting to be verified by Amazon Web Services (AWS). 6. Check the email that you submitted to see if an email came through from AWS.

7. Click the link in the email to confirm the email address. 

  • The link expires after 24 hours. 
  • Be sure to check your spam folder if you don't see an email from AWS. 
  • When you click the link, it takes you to an AWS confirmation page. 

8. Once the email is confirmed, you can start using it! 

 So you know: This process only verifies the email and adds it to your options for sending email blasts. You'll need to go into your Site Settings to change the "from" email address for automated notifications after the new email address has been verified. 

Can I update the "from" email for notifications? 

Once you've added the new "from" email address and it's verified, you can add it for automated notifications. 

 Best practice: We recommend using the email address to avoid having your sent emails bounced or sent to spam folders. 

  • This can happen because the site's originating email is the one and when you "mask" your address with a different one, spam filters can mistake your emails as spam. 
  • Another issue is that if you replace the default with a real email address and notifications are sent to email addresses that are no longer active, you receive "mailer-daemon" notices. 
    • These inform you that the email failed to send. 

How to update the "from" email address for notifications

1. Go to Settings > Main Settings2. Under Site Information scroll until you get to Email From Address3. Enter the verified email and click Update Settings to save your changes.  So you know: 

  • You can verify a "from" email address in this area of the site too. 
  • The green check means it's a verified email.