Want to Zoom About It? Open Zoom for Site Managers

Created by Brittany Crow, Modified on Wed, 29 May 2024 at 09:17 AM by Brittany Crow

Now that you're here, you might have a lot of questions—so let's Zoom about it! You can sign up for one of our Open Zoom sessions and chat with other folks just like you with similar questions.


Amplify Open Zoom

Our Amplify Open Zoom session is only open to clients with the Amplify product. This meeting is hosted by two experts from our Customer Experience team, ready to answer your questions and provide invaluable resources. This is a great opportunity to meet with other Site Managers with the Amplify product and share ideas! 


How do I sign up? 

To sign up, click here. You can also email us to learn more about our meetings for similar organizations!  


When is it? 

Amplify Open Zoom is every Thursday at 1 pm EST.


All Organizations Open Zoom

Our All Organizations Open Zoom is a chance for you and other Site Managers to meet and ask questions. This meeting is hosted by two experts from our Customer Experience team, who are ready to answer your questions and provide invaluable resources. To determine if this is the Open Zoom is for you, consider these questions: 

  • Do you want to chat with other Site Managers from an organization with a similar structure? 
  • Would you like to meet with two of our expert Customer Experience members? 
  • Does sharing ideas and brainstorming in a positive and safe space sound fun? 

If you answered yes to any of these three questions, then our All Organization Open Zoom might be right for you!


How do I sign up?

To sign up, click here. You can also email us to learn more about our meetings for similar organizations!  


When is it? 

All Organization Open Zoom is every Tuesday at 1 pm EST.  


What questions can we ask?

We encourage you to ask specific questions about your software's features. For example:  

  • Questions about functionality and how-tos:
    • How do I update approval settings? 
    • How do I send email blasts?
    • How do I add a spotlight to the navigation? 
  • How a feature works and why you would use it: 
    • Why would I want to create spotlights? 
    • What would I use a Custom Page for? 
    • Why would I make a User Group and what's the difference between a User Group and a Team? 
  • General strategy and engagement tactics: 
    • How do I promote my site? 
    • How do I encourage more volunteer engagement? 
    • How often should I email my volunteers and what should I include in the email blasts? 
  • You could ask the other site managers about their experiences with the software. 
  • Ask us for advice, best practices, and recommendations. 

Are there any questions we shouldn't ask?

While we don't want to discourage you from asking important and pressing questions, there are some questions we can't answer during these meetings, including: 

  • Questions about specific users and opportunities on your site. 
    • To answer questions about specific users and opportunities on your site, we would need to look at your site. We can't do this in a public meeting because we aim to protect you and your users' privacy. 
    • You can always contact us if you have these questions.  
  • Questions about updating the software or making enhancements to its functionality.
    • These meetings are blocked for one hour. During that hour, we want to be sure you walk away with a better understanding of how to use your software to your advantage. To respect your time and the other attendees too, we want to be sure we can answer those pressing questions during our hour together. 
    • However, we love to hear your product suggestions and encourage you to submit them to our Product Suggestions Forum
      • This forum is where you can post your requests for changes to the software that would make your workflow better! 
      • You can see we have already implemented a lot of great suggestions made by other site managers—and you can vote and comment on suggestions you agree should be implemented. 

We look forward to chatting with you!