❖ Heads up! This article is intended for Site Managers.
We know how integral volunteer engagement is in meeting your organization's goals. You can always check to see how active volunteers are on your site! To see how active a user is on your site, you can use your User Filter, Reports, or review a user's profile!
ⓘ So you know: When we say a volunteer's status is "active" it means that they can access your site—it doesn't necessarily mean that they're actively using the site.
What does it mean if a volunteer is active?
When a volunteer registers on your site, they're status is set to active. An active status means the volunteer has an account on your site, but it doesn't necessarily mean that they're actively using it. An active status also doesn't mean that the volunteer has completed all steps in creating their user profile. There are a few reasons for this:
- Do you have any qualifications on your site that must be submitted and approved before volunteers can respond to your Opportunities?
- If you answered yes, it's possible that the volunteer hasn't completed those requirements and therefore isn't qualified to respond to your Opportunities.
- You can always use the User Filter or review a user's profile to determine what qualifications are needed for them to move forward with their account.
- You can access this from Volunteerism > Users > User Filter > Volunteer > Qualification > [qualification status] > [name of qualification].
- The volunteer hasn't completed the Registration Track requirements they're on.
- You can always check to see where volunteers are in their journey on a Registration Track.
- You can do this right from their profiles or from the Tracks area on your site.
- You can always check to see where volunteers are in their journey on a Registration Track.
✏️ Quick tip: You can click Hide Complete to only view the users who still have items to complete in that Track. 
- A volunteer hasn't completed all areas of their profile after registering.
- Volunteers can sometimes skip steps in the registration process—especially if they registered a new account through your Check-In Kiosk.
- You can always review a volunteer's profile to see what areas they are missing or use the User Filter to see if they've submitted registration question answers, completed a background check, submitted a qualification, etc.
- To review a volunteer's profile for completion, go to Volunteerism > Users > [user name] > review their Basic Info, Qualifications, etc.
- Have you set up waiver qualifications that are for adults only?
- If you allow minor volunteers to participate with your organization, but set up an Adult Only waiver for your Opportunities, then you may have minor volunteers on your site with an active status that can't move forward with their account.
- We recommend using the Adults and Minors waiver type if you plan to include minors in your volunteer activities.
- If you have an Opportunity with an age restriction or one that is only adult-oriented, then the Adult Only waiver option is great for preventing minors from signing up; however, we typically recommend only using it in these special instances.
How can I know if a volunteer is active?
Your User Filter can help you find the information you need about volunteers and their activity on your site! You can find data about when they last logged in, how many Opportunities they've responded to, and what their current account status is. Click here to learn more about the User Filter.
To access your User Filter:
1. Go to Volunteerism > Users from your dashboard. 
2. Click the User Filter button above the table that displays user information. 
3. This opens up the filter for you to start making your selections! 
User Filter
Date Last Logged In
You can check user activity with specific filters from the Users area of your site with the User Filter!
1. Go to Volunteerism > Users from your site manager dashboard.
2. Click User Filter.
3. From the dropdown for Select a Filter, select User Data.
4. In the Select an Option dropdown, select Date Last Logged In.
5. Select when the filter should apply—after, before, or on. 
6. Choose a date to apply the filter to with the calendar. 
7. Click Submit to see that information. 
✏️ Quick tip: If a volunteer hasn't logged on in a while, consider sending them a friendly email with available Opportunities that match their causes and skills!
User Opportunity Response
Another great filter for checking user activity is User Opportunity Response.
1. Go to Volunteerism > Users.
2. Click User Filter.
3. From the dropdown for Select a Filter, select Volunteer.
4. In the Select an Option dropdown, select User Opportunity Response.
5. You can search how many responses by selecting greater than, is equal to, or less than and setting a specific number for those parameters. 
6. Click Submit to see that information.
✏️ Quick tip: If you want a more detailed view of specific Opportunity responses:
- In the Select an Option dropdown, select Opportunity Response.
- Choose either has responded to or on wait list for.
- Select the Opportunity you want to view that data for and click Submit.
User Status
If you want to see a user's status and the last time they updated their profile, then User Status is a great filter for it! Remember, an active status doesn't necessarily mean the volunteer is actively using your site. If their status is active, it just means that they can access your site. You can see more information about their activity level by reviewing their responses, schedule, etc.
1. Go to Volunteerism > Users.
2. Click User Filter.
3. From the dropdown for Select a Filter, select User Data. 
4. In the Select an Option dropdown, select User Status. 
5. Choose either is or is not and then select active, imported, inactive, or pending. 
6. Click Submit to see that information.
ⓘ So you know: You can also check when a user last updated their account.
- In the Select an Option dropdown, select Date Updated.
- Choose after, before, or on, and select a date with the calendar.
- Click Submit to see that information.
- This shows you when their account was created, when it was last updated, and their current status.
Reports
The Reports area of your site is another great place to see how active volunteers are. There you can see which Programs and Opportunities they're contributing the most of their time.
To get to these reports:
1. Go to Reports from your main menu bar. 
2. Select the report you wish to view from the list.
3. Fill in any additional filter parameters as applicable.
- This can include specifying a date range or selecting a Program and Opportunity, etc.
ⓘ So you know: You can export any of these reports to a CSV file for tracking and reporting purposes!
Hours
These reports are great for viewing volunteer hours:
Volunteer Hours Logged
Here, you can see information about the user, Opportunity, Program, hours submitted, and status.
Volunteer Hours Summary
This report shows you data about users, their status, and how many hours they've submitted.
Data Explorer—Hours
This report gives you a breakdown of when a user submitted an hour.
Shift Attendance
This shows you when a volunteer checked in and out for an Opportunity, the number of hours worked, and information about the Program and Opportunity.
User activity
These reports are great for viewing volunteer response and activity data:
Data Explorer—Responses
This is great for seeing who responded to what Opportunity and when.
- It also shows the user's current status.
Repeat Volunteerism User List
Do you want to see who has volunteered more than once with your organization?
- This report shows you who volunteered for a specific Opportunity and when they responded to it.
Top 50 Volunteers
This report is great for seeing who your most active volunteers are so you can celebrate their accomplishments and contributions!
User profile
A user might show as pending if they haven't completed all of their profile information. Depending on how you have your site set up, they may need to complete a qualification or answer questions to complete their profile before their status becomes active.
Check a user's profile
To check a user's profile:
1. Go to Volunteerism > Users.
2. Click the user's name from the table or select the pencil icon under Options to edit them.
3. Review their profile information to ensure all necessary fields are complete.
4. Select Qualifications to review their completed or incomplete qualifications. 
Assume a user's identity
To assume a user's identity or role:
1. Go to Volunteerism > Users.
2. Select the arrow under Options that says Assume the Identity of This User when you hover over it. 
3. Review their profile from the volunteer's perspective.
ⓘ So you know: You can also assume the user's identity on the Edit User page.
- Click the user's name from the table that you want to assume the identity of.
- On the Edit User page, click Assume User beside their name.
