We use cookies to try and give you a better experience in Freshdesk.
You can learn more about what kind of cookies we use, why, and how from our Privacy policy. If you hate cookies, or are just on a diet, you can disable them altogether too. Just note that the Freshdesk service is pretty big on some cookies (we love the choco-chip ones), and some portions of Freshdesk may not work properly if you disable cookies.
We’ll also assume you agree to the way we use cookies and are ok with it as described in our Privacy policy, unless you choose to disable them altogether through your browser.
3 Votes
10 Comments
Kendra Lanham posted 12 months ago
Thank you, Hilary! It means a lot that our suggestions are being heard and considered.
0 Votes
Hilary Temple posted 12 months ago Admin
Hi, Kendra and Faustina!
Thanks for both reaching out with your replies.
Kendra, thank you for clarifying! This is now updated on our suggestions page.
Faustina, I totally understand the need to ensure hours are being entered correctly! It has been added to our suggestions page.
Thank you both again for sharing your ideas! We appreciate your insights greatly.
Have a Happy Holiday season!
Best,
Hilary T.
Onboarding Team
0 Votes
Survivor_08 posted 12 months ago
Hi Hilary,
Thank you for your reply. This will be most helpful as we are running into issues of people signing in without having started or coming in for their shift. Disabling this self check-in option will ensure our volunteer hours are accurately recorded.
Best,
Faustina
0 Votes
Kendra Lanham posted 12 months ago
Hello Hilary,
Yes, it would be great to the have the ability to enable/disable the check in option site wide, as well as have the option to turn it on as needed per opportunity. Thank you for adding that to the documentation!
- Kendra
0 Votes
Hilary Temple posted 12 months ago Admin
Hi, Faustina and Kendra!
Thank you both for writing in. I appreciate both of your suggestions posted here! I can definitely understand how certain sites would benefit from this option.
Faustina, I took look a your previous ticket, and have noted your suggestions in our enhancements list for discussion.
Kendra, I'll add an update to your previously recorded suggestion that Bee documented. For clarification, would you like for the enable/disable check in option to be site wide, as well as an option to turn it on as needed per opportunity?
Thank you both again for sharing your suggestions!
Have a wonderful weekend,
Hilary T.
Client Onboarding Team
1 Votes
Kendra Lanham posted 12 months ago
Hello Bee,
Would it be possible for the self check-in/out to be enabled/disabled from the site settings then be able to customized an an individual basis? For instance, our organization would have self check-in/out be disabled for all volunteers but, when an offsite volunteer opportunity comes up, we may allow access for certain volunteers to check-in/out remotely.
I think it would be great if both site managers and program managers had this capability. Depending upon the size of the organization, it might be good if both had the ability to customize their volunteers' access.
Thank you,
Kendra
0 Votes
Survivor_08 posted 12 months ago
Our organization was informed by a volunteer that volunteers can self check-in through their account. I put in a ticket requesting this setting to be removed but was informed that this was not a setting option yet. I would like to suggest that this be a new enhancement update for site managers to deactivate the option for self check-in as to ensure our volunteer hours are accurately recorded. Thank you!
1 Votes
Brittany Crow posted about 1 year ago Admin
Thank you for your fast reply, Kendra!
I am going to share a resource with you that highlights the different role responsibilities of users on your site, including the different managerial levels. I hope that helps in your research into those user role types! Now, it sounds like if you want this to be made available for site-wide management, it would be more beneficial to enable/disable it from site settings for site managers. So, I will go ahead and write up the following product suggestion for our development team to discuss as an enhancement:
"The ability for site managers to enable or disable volunteer self check-in and self check-out from the main site settings"
Thank you again for sharing your product suggestion!
Best,
Bee
0 Votes
Kendra Lanham posted about 1 year ago
Hi Bee,
Thank you for clarifying. It would be fantastic to be able to choose a default setting for the entire website then be able to override it for certain volunteers as needed.
At this point, I don't have an opinion on which managers have the capability for enabling/disabling this feature. I am still learning about what each type of manager does.
Thank you,
Kendra
0 Votes
Brittany Crow posted about 1 year ago Admin
Hello, Kendra!
Thank you for reaching out with your suggestions. We love hearing about enhancements that can improve your workflow. Now, I did want to ask a few clarifying questions about how you envision this enhancement:
This helps me better understand how you envision the enhancement so I can share your suggestion with the development team for consideration.
I hope you have a wonderful rest of your week!
Best,
Bee
0 Votes
Login or Sign up to post a comment