We use cookies to try and give you a better experience in Freshdesk.
You can learn more about what kind of cookies we use, why, and how from our Privacy policy. If you hate cookies, or are just on a diet, you can disable them altogether too. Just note that the Freshdesk service is pretty big on some cookies (we love the choco-chip ones), and some portions of Freshdesk may not work properly if you disable cookies.
We’ll also assume you agree to the way we use cookies and are ok with it as described in our Privacy policy, unless you choose to disable them altogether through your browser.
My program managers have been running into difficulties with the limited features available for email blasts. There are a few suggestions I've received several times over from my managers that I'd like to put forward for consideration:
Thanks for your consideration!
Madalyn
2 Votes
4 Comments
Shonie K. posted 6 months ago Admin
Hi Miranda,
Thanks for the additional comment! I hope Katie's insights on how to include a document link within an email blast is helpful for the meantime.
I've added your vote on this on my end!
Best,
Shonie
CX Specialist
0 Votes
Miranda Martin posted 7 months ago
Thank you for posting this! I had actually come to this forum to ask for the ability to add attachments to email blasts.
0 Votes
Katherine Stang posted 7 months ago Admin
Hi Madalyn and Tracy,
Thank you so much for writing in with your suggestions! For your first two suggestions, I have some recommendations!
1. While you can't attach a file, you can upload a file to your site and then link to it in an email blast. When a volunteer clicks the link, they'll immediately download the file. Here is a link to an article that goes into detail about this!
2. Email blasts can be saved on your site! Instead of clicking Send Email Blast, click Save Email (highlighted by the red arrow in the screenshot below).
3. Thank you for the suggestion here! I've added that to our list of enhancement requests for review by our development team. If you have any additional comments or updates based on my above recommendations, please let me know and I'll be happy to add to the enhancement request!
I've also added your suggestion, Tracy, to the enhancement request. If there's any movement on your requests, I'll be sure to update you both here. Thank you both again!
All the best,
Katie S. | she/her
Customer Experience Data Specialist
Galaxy Digital
1 Votes
Tracy Shaw posted 7 months ago
It would also be helpful if you could "schedule" the email blasts, so they send out at a specific time of your choosing.
2 Votes
Login or Sign up to post a comment