If the organization you're volunteering with has set up its Check-In Kiosk, then you'll be able to use it when you arrive to volunteer. Be sure to check with the organizers or your point of contact when you arrive so that you can check in and know where to check out when your shift is over. Here we cover:
- How to use the Check-In Kiosk
- How to check in if you have an account
- How to check in if you don't have an account
- How to check out
- FAQ
How to use the Check-In Kiosk
You may see a custom welcome message or set of instructions when you first access the Check-In Kiosk. There are two options to choose from: 
- I have an account: Select this option if you have an account on the organization's site.
- When you select this option, another page opens up to let you search for your account by phone, email, or name.
- Create an account: Select this option if you don't have an account on the organization's site.
- When you select this option. you'll be prompted to complete the registration process.
- Be sure to fill in all of the required fields and select Create Your Account when done.
How to check in if you have an account
To check-in:
1. After you find your account and verify your information, click This is me! 
2. The available opportunities appear. Click Check In for the opportunity you responded to. 
3. If you don't see the opportunity listed, click View Other Opportunities. 
4. To see more information or check in for the opportunity you responded to, click View Details.
- The option to check in appears again on the opportunity description page.
5. After you find the opportunity and click Check In, you're taken to the Self Check-In page for that opportunity. Fill out the form and click Check In when you're done. You can also click Return to Start to begin the check-in process again. 
6. Verify that your check-in time and information are correct and select Done to finish the check-in process. 
7. We hope you enjoy your volunteer opportunity! Remember to return to the Check-In Kiosk when it's time to check out.
How to check in if you don't have an account
To check-in:
1. After you complete the registration form, the available opportunities appear.
2. Click View Details for the opportunity you want to check in for. 
3. Select Check In. 
4. Fill out the Self Check-In form and click Check In. 
5. Verify your check-in time and information and select Done to finish the process.
6. We hope you enjoy your volunteer opportunity! Be sure to return to the Check-In Kiosk when it's time to check out.
How to check out
To check out:
1. Return to the Check-In Kiosk and sign in.
2. Verify your information and click Check Out. 
3. Fill out the Self Check-Out form and click Check Out when you're done. 
4. Verify your check-in and check-out times and click Done to finish checking out. 
FAQ
What if I don't see my opportunity in the Kiosk?
If you don't see the opportunity you responded to in the Check-In Kiosk, you may need to click View Other Opportunities. 
- If you still don't see your opportunity, reach out to your point of contact, program facilitator, or the organization's site manager for help.
What if it says I need to submit a qualification?
- If the opportunity asks you to sign a waiver, you can do so through the Check-In Kiosk.
- If the opportunity asks you to complete a qualification that's not a waiver, then you must complete it through the site.
What if I can't find my account?
When you go to sign in at the kiosk, you can select I Have an Account if you've already registered on the organization's volunteer site. From there, you can search for your account by your email address, name, or phone number. When searching for your account with your phone number, the Check-In Kiosk uses the mobile number you entered on your profile.
- If you have registered with the organization's site, but can't find your account:
- Double-check that the information you used to search for your account matches the information on your profile.
- Be sure to enter your mobile number for the phone number lookup.
- If you still can't find your account, and the information matches your profile, get with your point of contact, program facilitator, or site manager for help.
- If you haven't registered with the organization's site, you can select Create an Account to register when checking in with the kiosk.
- You might have to submit qualifications on the site and wait for their approval before you can finish checking in at the kiosk.
- Reach out to your point of contact, program facilitator, or the site manager for help.
What if I forget to check out?
The default hours for that opportunity are applied to your account even if you forget to check out for the opportunity. For example, if the opportunity is scheduled for 2.5 hours, then 2.5 hours are applied to your profile—even if you didn't check out with the Check-In Kiosk.
✏️ Quick tip: We recommend that you always check your hours after you've finished a volunteer opportunity to ensure accurate reporting. You can always review:
- Your volunteer resume.
- Your volunteer snapshot.
- The Track Hours area from your profile.
What if an opportunity is private?
Private opportunities are not viewable to the public and are only accessible by User Group assignment or personal invitation.
- If an opportunity is private, then you can only view and check in to it with the Check-In Kiosk if:
- You're a member of a User Group assigned that opportunity.
- You've received a link to that private opportunity and responded to it through the link before logging on to the Check-In Kiosk.
- If you haven't received a link or been assigned to it, then you won't see it as an available option in the kiosk.