Launching the Check-In Kiosk as an Advanced Program Manager

Created by Brittany Crow, Modified on Tue, 19 Mar 2024 at 02:59 PM by Brittany Crow

 Heads up! This article is intended for advanced program managers. If you're a site manager, click hereIf you're a program facilitator, click here. 

The day of your volunteer Opportunity has arrived and volunteers are coming in ready to get started! Before they arrive, you'll want to have your Check-In Kiosk launched and ready so that volunteers can check in as they arrive and check-out when their shifts are over. The Check-In Kiosk can be launched from a tablet or laptop and should be placed somewhere that is easy for everyone to check-in on. Here we cover: check in

How do I launch the Check-In Kiosk? 

Before you launch the Check-In Kiosk, be sure to set up a tablet, laptop, or other device in a location that's easy to access and manage for you and your volunteers. 

1. Go to Volunteerism > Hours on the device. 2. Click Check-In Kiosk

3. A warning appears letting you know that you will be logged out when the kiosk is launched. 

  • Click Continue to launch the kiosk or Cancel to go back to your Hours dashboard. 

4. You are logged out of your profile and the Check-In Kiosk is ready to start checking volunteers in for their scheduled Opportunity!

How do volunteers check in with the kiosk? 

If a volunteer needs help checking into the kiosk, here are the steps you can follow to help them:

Volunteers with an account 

1. If the volunteer has an account already, click I Have An Account

2. Have them select how they want to search for their account—e.g., phone number, email address, or name and click Submit3. They can review and confirm their account and click This Is Me! when ready to check in. 4. Their upcoming shifts appear in the table—click Check In for the shift they're checking in for. 5. If they responded to the Opportunity on their own, click Check In Alone

  • If they responded to the Opportunity as a Team, click Check In With My Team

6. Review their Opportunity and Shift information, answer any required fields, and click Check In7. Click Done to finish! 

  • The Check-In Kiosk returns to the start so the next volunteer can check-in. 

Volunteers without an account

1. Click Create An Account2. Fill out the Create An Account form and click Create Your Account when ready. 

3. Select View Details for the Opportunity they want to check in for. 4. Click Check In5. Fill out the form and click Check In when done. 

6. Review information about the Opportunity check-in time and click Done to finish! 

Check-In Kiosk FAQ

Q. Why is my volunteer Opportunity not listed in the kiosk?

Your volunteer Opportunities might not appear in the kiosk for a few reasons: 

  • The Opportunity has expired. 
    • If the Opportunity's expiration date or shift date has passed it won't appear in the kiosk. 
    • Volunteers can still log hours on their profiles. 
  • The Opportunity is scheduled for next week.
    • An Opportunity or shift must be scheduled for within the next seven days to appear in the kiosk. 
  • The Opportunity doesn't have hours associated with it. 
    • When creating an Opportunity, the Hours field is required. However, if '0' is entered in that field then the Opportunity won't appear in the kiosk. You or a Site Manager can change this by editing the Opportunity. 
  • The Opportunity is full. 
    • When an Opportunity has met its capacity, it won't appear in the kiosk. 
    • Volunteers who signed up for the Opportunity can still check in to it. 
  • The Opportunity is set to private. 
    • A private Opportunity won't appear in the kiosk unless it's assigned to a user group. 
    • User Group members can sign up for the private Opportunity in the kiosk.
  • The volunteer didn't respond to the Opportunity.
    • If the volunteer hasn't already responded to the Opportunity before logging into the Check-In Kiosk, then it won't appear on the main page. 
    • They can click View Other Opportunities to see those Opportunities and respond to them. 


 So you know: Some Opportunities do not have shifts. 

  • These include Opportunities with duration types of Flexible, Happens On, or Multi-date
    • These Opportunities have unlimited capacity and volunteer spots available. 

Q. Why can't I see Opportunities from other Programs?

There's a setting in the Main Settings area that a site manager can enable so that all Opportunities from all of the site's programs appear in the Check-In Kiosk. 

  • If they haven't checked Yes to this setting, then the only Opportunities that appear in the Check-In Kiosk are the ones assigned to the program the kiosk is launched from.  
    • This setting is only accessible to site managers. Please check with your site manager to change this setting. 

Q. Why is my phone number not pulling up my account?

First, check that the volunteer's email, name, or number are entered correctly when signing into the kiosk. If they've entered them correctly and the kiosk still doesn't pull up their account, double-check that their profile is complete and that the information they entered matches. 

So you know: Their mobile number is the phone number the kiosk recognizes. 

Q. What if a volunteer didn't respond to the Opportunity?

A volunteer can respond to an Opportunity—and check in or out for one—through the Check-In Kiosk. 

  • Have them click View Other Opportunities and then click View Details for the Opportunity they want to check in for. 

  • If the Opportunity includes a required qualification, then they must complete it through the site before they can check in at the kiosk.
    • They may have to wait until the qualification is approved before they can finish the check-in process.  

Q. Can a volunteer complete a qualification at the kiosk?

A volunteer can sign a waiver through the kiosk, but they can't complete other qualifications.

  • If a volunteer needs to complete a qualification to check in or respond to an Opportunity through the kiosk, then they'll have to complete it through the site. 

Q. How does a team check in at the kiosk?  

If volunteers respond to an Opportunity as a team, then when they go to check in to that Opportunity, they have the option to check in as a team. 

Q. What do I do if I'm having internet issues and can't launch the kiosk? 

The kiosk needs internet to launch and function correctly. However, there are a few things you can do if internet isn't available: 

  • See if anyone has a hotspot available or check with your site manager to see if a hotspot can be purchased for situations that require one. 
  • Discuss with your site manager a plan B in the event you don't have internet where the Opportunity takes place. 
    • You may want to consider using a sign-in sheet so that those hours can be added later. 
      • Click here for information about adding responses manually for volunteers!
    • Or, you might ask the volunteers to self-check in through the site on their phones if the self-check-in notification is enabled. 
      • You can also direct volunteers to this resource about the Causer app. They can download and check in through the app!